Responsible Gaming at crikcx — Play Smart, Stay in Control

1. Age Restriction and Verification

crikcx is an 18+ only platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any game or betting market on the crikcx platform. This rule applies universally to all players in Bangladesh regardless of the game type — casino, sports betting, crash games, or live dealer tables.

Age verification is a mandatory step in the crikcx account activation process. Before your account is approved for real-money play, you will be required to submit a valid government-issued identity document confirming that you are at least 18 years of age. Accepted documents include your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a Bangladesh driving licence. Accounts that cannot be age-verified within the required timeframe are suspended until verification is completed.

crikcx reserves the right to request additional age verification at any point during a player's relationship with the platform — including before processing a withdrawal — if there is any reasonable doubt about the account holder's age. Any winnings accumulated by a player who is subsequently confirmed to be under 18 will be voided and the account permanently closed.

2. Recognising Problem Gambling

For the vast majority of crikcx players, gambling is a form of entertainment enjoyed responsibly alongside other leisure activities. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively impacts their finances, relationships, and mental wellbeing. Recognising the early signs is the first and most important step toward getting help.

2.1 Warning Signs to Watch For

The following behaviours may indicate that gambling has moved beyond healthy recreation. This list is not exhaustive, but any consistent pattern of these signs warrants serious attention:

If you answered yes to two or more of these questions, we strongly encourage you to activate one or more of the responsible gaming tools described in this page, and to consider reaching out to our support team for a confidential conversation. crikcx support staff are trained to discuss these concerns without judgement.

Gambling should always be funded from discretionary entertainment budget — never from money earmarked for essential expenses such as Nagad transfers to family, rent, school fees, or household necessities. If gambling is affecting your financial security, the right step is to use crikcx's self-exclusion tool and seek support immediately.

3. Responsible Gaming Tools

crikcx provides a comprehensive suite of responsible gaming tools that are available to every registered player. All tools can be activated through the Responsible Gaming section of your crikcx account settings, or by sending a request to [email protected]. Tools requested via email are implemented within a maximum of one hour of the request being received.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the crikcx platform. When you self-exclude, your account is fully suspended for the duration you choose. During that period, you will not be able to log in, make deposits, place bets, or access any game or betting market on crikcx.

4.1 Available Self-Exclusion Periods

• 30 days — a short cooling-off period suitable for players who want a brief structured break
• 3 months — a medium-term exclusion for players who need more time away from the platform
• 6 months — recommended for players whose gambling has begun to affect their daily life or finances
• 12 months — a long-term exclusion for players who recognise a serious problem and need a sustained break
• Permanent exclusion — irreversible closure of your account for players who wish to stop gambling on crikcx permanently

4.2 How to Request Self-Exclusion

Self-exclusion can be requested in two ways. First, through the Responsible Gaming section of your crikcx account settings — select the exclusion period and confirm your request. Second, by emailing [email protected] with the subject line "Self-Exclusion Request" and stating your desired exclusion period. Email requests are actioned within one hour, 24 hours a day, seven days a week.

4.3 What Happens During Self-Exclusion

Immediately upon activation of your self-exclusion, your crikcx account is suspended. Any active bets are settled in accordance with normal rules and any remaining balance can be withdrawn prior to or at the start of the exclusion period. crikcx will also suppress all marketing communications to your registered email and phone number for the duration of the exclusion.

Our system flags your registered device identifiers and payment account details (bKash number, Nagad number, bank account details) to prevent re-registration under a different email address during the exclusion period. Circumventing a self-exclusion by re-registering is a breach of our Terms and Conditions and will result in permanent account closure.

4.4 Returning After Self-Exclusion

For exclusion periods of 30 days to 12 months, players may request reinstatement of their account after the exclusion period has expired. A 7-day waiting period is applied after a reinstatement request is received before the account is reactivated. This waiting period is mandatory and cannot be waived. Permanent exclusions are irreversible — a permanently excluded account cannot be reopened under any circumstances.

5. Deposit and Loss Limits

Setting financial limits is the single most practical step a player can take to maintain control over their gambling spend. crikcx makes it straightforward to set, review, and adjust your limits at any time from within your account.

5.1 How Deposit Limits Work

A deposit limit defines the maximum total amount you may fund your crikcx account with over a chosen period — daily, weekly, or monthly. For example, if you set a weekly deposit limit of ৳5,000, the platform will decline any deposit attempt that would cause your total deposits for that week to exceed ৳5,000, regardless of the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card).

Deposit limits reset at midnight Bangladesh Standard Time (BST, UTC+6) on the first day of the new period. If your daily limit resets each day at midnight BST, a limit set on a Monday evening applies until midnight that night, after which the counter resets for Tuesday.

5.2 How Loss Limits Work

A loss limit defines the maximum net financial loss you may sustain over a chosen period. Net loss is calculated as total bets settled as losses minus total winnings received within the same period. When your net loss for the period reaches the limit you have set, further betting activity is restricted until the period resets. Pending bets placed before the limit was reached will still be settled normally.

5.3 Increasing Limits

To protect players from impulsive decisions — particularly during or immediately after a losing session — any request to increase an existing deposit or loss limit is subject to a mandatory 24-hour processing delay. The increased limit will not take effect until 24 hours have elapsed from the time of the increase request. This cooling period cannot be shortened and applies universally to all players.

5.4 Decreasing Limits

Requests to decrease an existing limit — for example, reducing a weekly deposit limit from ৳10,000 to ৳3,000 — take effect immediately with no waiting period. crikcx strongly encourages players to use this asymmetric design: tighten your limits immediately when you want more control, and take the mandatory 24-hour pause before relaxing them.

6. Time-Out and Cooling-Off

A time-out is a shorter, temporary account suspension designed for players who want a brief, structured break without committing to a full self-exclusion period. Time-outs are ideal when you recognise that you need to step away from the platform for a few days or weeks to reset your perspective.

6.1 Time-Out Periods

crikcx offers the following time-out durations, all of which can be activated immediately from your account settings:

• 24 hours — a single-day break, effective from the moment of activation
• 72 hours (3 days) — a weekend or short working-week break
• 7 days — a full week away from the platform
• 30 days — a monthly break; note that a 30-day time-out is functionally equivalent to a 30-day self-exclusion and carries the same account suspension rules

6.2 What a Time-Out Covers

During a time-out, your account is suspended in the same way as a self-exclusion. You cannot log in, deposit, or place bets. All promotional emails and SMS notifications are suppressed. Any pending bets or live in-play wagers are settled normally. At the end of the time-out period, your account is automatically reactivated — no additional steps are required on your part.

6.3 Cooling-Off After a Heavy Session

crikcx's responsible gaming team may proactively contact a player and suggest a voluntary cooling-off period if our monitoring systems detect an unusually intense pattern of play — for example, multiple large deposits within a short timeframe, or a session duration significantly above that player's typical pattern. Players are never required to accept a cooling-off suggestion, but we encourage every player to consider it seriously when offered.

7. Underage Gambling Prevention

Protecting minors from exposure to online gambling is a responsibility that crikcx takes with the utmost seriousness. In addition to our own KYC verification process, we recommend the following steps for parents and guardians who share devices or household internet connections with children.

7.1 Device-Level Parental Controls

Most modern smartphones and computers used in Bangladesh — including Android devices, iPhones, and Windows PCs — include built-in parental control features that allow an adult to block access to specific websites or categories of content. We strongly encourage parents to activate these controls and to ensure that gambling websites, including crikcx, are included in the blocked category for any device accessible to a child.

7.2 Third-Party Filtering Software

Independent parental control and content filtering software can provide an additional layer of protection across all devices on a home Wi-Fi network. Such software can block gambling-related domains at the network level, preventing access from any device connected to that network regardless of the device's own settings.

7.3 Account Security

Never share your crikcx account login credentials — username, password, or PIN — with any other person, including family members. Keep your password unique to crikcx and enable two-factor authentication if available. If you suspect that a child has accessed your crikcx account, change your password immediately and contact our support team. crikcx will investigate the account activity and take appropriate action.

7.4 Reporting Suspected Underage Access

If you have any reason to suspect that a person under 18 is using the crikcx platform — whether via their own account or by accessing another person's account — please report it to [email protected] immediately. All such reports are treated as urgent and investigated with priority. crikcx will never penalise a player for reporting a genuine child safety concern in good faith.

8. Getting Help and Support

If you are concerned that gambling is becoming a problem for you — or for someone close to you — the most important thing is to seek help early. crikcx's support team is available 24 hours a day, seven days a week, and is trained to handle responsible gaming conversations with sensitivity and without judgement.

You do not have to be in crisis to reach out. Even if you just want to talk through your gambling habits, understand your options, or ask how a specific tool works, our team is here to help. All responsible gaming conversations are treated as strictly confidential and are flagged internally as priority support requests — they are not shared with any marketing or commercial team within crikcx.

Disclaimer: crikcx is a gambling platform, not a healthcare provider. The information on this page is provided for general guidance only and does not constitute professional medical, psychological, or financial advice. If you believe you have a gambling disorder, please consult a qualified healthcare professional. crikcx is an 18+ platform. Gambling can be addictive — please play responsibly.